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#Food stamp customer service code#

Ohio Health and Human Services Journalism GrantĮlectronic Benefit Transfer (EBT) is the nationwide payment system used for two major food assistance programs – the Supplemental Nutrition Assistance Program (SNAP) and Pandemic-EBT (P-EBT).

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If you can’t remember your PIN or want to change your PIN.

#Food stamp customer service code#

If you think it’s a mistake, take a picture of the product label, including the UPC code and call your local clinic.If you’re sure you have enough left, check the WIC UPC Database to see if you have the correct size or brand. The cashier can’t change anything to let you buy the item right now.You have insufficient funds and need to contact your clinic.This is a item that needs to be added to the WIC Approved Product List.It is not an item on your shopping list or the size is not approved.Your WIC food balance is too low to purchase this item.What if I am unable to purchase items at the store? Your clinic will be able to call the State WIC office to report and/or file a claim. Neither the store nor the WIC Clinics are able to return the items to your Nevada WIC EBT Card. If you think the store has made an error you MUST call/go into your clinic as soon as you become aware of the mistake. What do I do if benefits were taken from my card and I did not receive the food items from the store? Or, you can call customer service 1-84 to reset or change your PIN over the phone. Too many incorrect PIN attempts? Call your local WIC office and they can unlock your PIN. You will need to enter your PIN, cashier’s are not allowed to enter the PIN for a participant.ģ. If the magnetic strip is damaged, ask the cashier if they can manually enter your card’s number. Swiping your WIC EBT card a second time is sometimes all that is needed.Ģ.

You may return to that store location at a later time OR you may go to a different WIC-approved store to shop. What happens if the store’s WIC EBT equipment is not working? If you want someone else to shop for you, contact your WIC Clinic Staff and ask them about adding a Proxy. What if I need someone else to do my WIC shopping for me?

Keep your card clean, safe and away from hot places, like direct sunlight and DO NOT bend.

Sign your name on the back of your card.

NEVER tell your Personal Identification Number (PIN) to anyone other than your designated proxy.

NOTE: If you don’t call to deactivate and benefits are used, they cannot be restored. As soon as you realize your EBT card is lost/stolen, call your clinic immediately so they can deactivate the card this will prevent your benefits from being used by an unauthorized person. If your card is lost or stolen, it can be replaced at your clinic.

After the fourth try, you will need to call your clinic to unlock your pin or you won’t be able to use your card until 12:01 am the next day. If you enter the wrong PIN, you will have three more chances to enter the correct number.

What if I enter the wrong PIN at the grocery store? What if I forget my PIN, want a new PIN or someone finds out my PIN?Ĭall EBT Customer Service at 1-84 to choose a new PIN. Choose four numbers that are easy for you to remember. Your card WILL NOT work until you call the EBT Customer Service number and activate your card and set a PIN. Your PIN is a four-digit secret code that allows you to use your Nevada WIC EBT Card at the grocery store. What is a PIN (Personal Identification Number)? Always make sure your address is correct. What if I plan to move or change my address? You will need to contact your WIC Clinic to discuss any possible changes to your food benefits. What happens if I need to change my WIC food benefits? Go to the cashier line at your grocery store and do a balance inquiry.Call EBT Customer Service 1-84 and follow the directions.Always keep your last receipt as this will show your remaining balance.How will I know my WIC food benefit balance?